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FREQUENTLY ASKED QUESTIONS
Why should I choose Black
Diamond
Party Bus?
How much does renting a
Party Bus cost?
How far in advance should I
make reservations?
What are your hours of
operation?
Do I need to pay a
deposit to make a reservation?
Are there any other costs?
How much do I tip the
driver?
What is your cancellation
policy?
What are the acceptable methods of payment?
What is your minimum hourly
requirement?
Can I bring/drink
alcohol on the bus?
Can I smoke on the
bus?
How far will the bus travel?
What's not allowed?
What happens if I break
these rules?
Why should I choose Black Diamond
Party Bus?
Black Diamond
Party Bus is recognized as one of the premier Party Bus
services in Texas for myriad reasons. Namely, our party buses
are smoke free and meticulously maintained, our chauffeurs are
professionally trained and attired, and our customer service is
unmatched.
How
much does renting a Party Bus cost?
Rates for
renting a party bus vary depending on the night of the week,
whether its a holiday or prom season, and how long you intend to
rent a bus. For exact pricing based on your requirements please
give us a call at (214) 774-4713 or submit your information for
a quote online.
How far
in advance should I make reservations?
Our reservation policy is simple: First come, first serve. With
this in mind, we recommend that you make reservations as soon as
you have a date selected. Special events like prom night and
concerts are a must for early booking as the demand is
particularly high at these times.
What are your hours of operation?
Our dispatch office is open Monday through Friday, 8:00 am to
8:00 pm, and on Saturdays and Sundays from 9:00am to 8:00pm. Our
vehicles run 365 days a year, 7 days a week, 24 hours a day. If
you have an emergency or require immediate assistance after
business hours our service will give you an emergency number to
call.
Do I need to pay a deposit to
make a reservation?
Yes. We require a 50% deposit to reserve a specific date.
Are there any other costs?
We require a $400 refundable security deposit covering interior
an exterior damages. Excessive cleanup requires a $100 cleaning
charge.
How much do I tip the driver?
Our drivers are experienced, licensed professionals. Their goal
is to show you a great time. A minimum $20/hour cash tip is
required and payable to the driver.
What is your cancellation policy?
Normal reservations cancelled prior to 72 hours of pick-up will
be refunded the schedule fee. The full fare will be charged for
cancellations where the 72 hour notice was not given for normal
reservations. Proms, holidays, special events and heavy travel
seasons will not be refunded. Please check with your reservation
specialist prior to booking to ensure you fully understand NO
REFUNDS will be given during the heavy travel seasons. No-shows
at the time and location of scheduled pick up will be charged
full fare.
What are the acceptable methods of
payment?
Cash, Visa,
Mastercard, Discover, and cashier's checks are all acceptable forms of
payment. Personal and business checks will be accepted with
prior approval only. We reserve the right to deny anyone service
who cannot provide the proper identification at the time of
payment.
What is your minimum hourly
requirement?
There is a four (4) hour minimum in most instances. There is a six hour minimum during
proms, holidays and special events. There are exceptions for
airport transfers and most corporate services. Please call us
with specific questions regarding hourly minimums. Let us tailor
the trip to your needs.
Can I bring/drink alcohol on the
bus?
Yes, as long as all passengers are 21 years of age or older.
(Proof of age is required)
Can I smoke on the bus?
Only if you're on fire. Our buses are strictly non-smoking.
How
far will the bus travel?
Our standard rental remains within a 50 mile radius. Extended
trips are available at an additional charge.
What's not allowed?
-
Smoking ANYTHING
-
Minors Consuming Alcohol
-
Fighting
-
Food on The Bus
-
Harassing the Driver
-
Intentional Property Destruction of any kind
-
Glass Containers
-
Anything Illegal not mentioned above
What happens if I break these rules?
We reserve the right to remove anyone from the bus at any time
for breaking these rules. We know you want to have fun but
please keep it responsible. You are responsibe for the actions
of your party members. If you are removed from the bus, no
refunds will be given and you are still responsible for the
driver's tip.
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